Complaints procedure
It can happen that something does not go as planned. Let us know so we can work together to find a solution.
Make a complaint
Email your complaint to support@paintyourfamily.com. Provide your order number, clearly describe what's going on, and include photos where relevant. We will process your complaint as soon as possible and within 5 working days at the latest. If more time is needed, you will receive an acknowledgement of receipt and an indication of the further response period within that period.
Independent mediation
If direct contact does not lead to a solution, you can register the dispute for mediation via ValuedShops. If the mediation does not lead to a solution, the dispute can be submitted to the independent Disputes Committee DigiDispuut. The ruling is binding on both parties.